TERMS, CONDITIONS & PRIVACY POLICY
CONTRACT – CLIENT & CLARE HOLLAND INTERIOR CREATIONS LTD
INFORMATION WHICH IS IMPORTANT – PLEASE READ ALL OF THIS CONTRACT CAREFULLY
INTERIOR DESIGN
Interior Design is a subjective creative art. Due to this Clare Holland can’t always guarantee that clients will like her recommendations, however we do ensure a detailed design brief is taken to fully understand our clients tastes and aspirations. Up to now we are proud of our current 100% client satisfaction of their room designs. However, your appointed interior designer will amend your design to meet your full satisfaction. If necessary one full redesign will be created by your appointed interior designer.
Where consultations are for ‘one room’ the room needs to be classed as a reasonable size by Clare Holland Interior Creations. E.g., in a large open plan house, where the kitchen, diner and sitting area are in one open space, each designated space with its own function, e.g. sitting area, dining area and kitchen area will be classed as three separate rooms.
All stated payments need to be received before your designer commences work
The designs Clare Holland provides are a recommendation only. Clare will provide details of where to buy all our product recommendations but cannot be held responsible for changes in price, stock issues and accuracy of this information. For the design only option, it is up to the client, to then implement the designs themselves. Clients can request further help with these purchases from your designer and will then be charged accordingly.
Clare Holland Interior Creations reserves the right to cancel orders and refund the client should the need arise.
You agree to any before, after photos and videos of internal spaces involved in your project, can be published on our website and social media sites; including project content produced by the appointed interior designer.
FURTHER INFORMATION
The following terms and conditions will apply between you and Clare Holland Interior Creations when you buy an item or service from Clare Holland Interior Creations. The terms do not affect your statutory rights.
You need to be at least eighteen years old to use this site and the services of Clare Holland Interior Creations. If you are under eighteen, you may only use this site and service with the agreement of, and under the supervision of, a parent/guardian.
You confirm that all details you provide to Clare Holland Interior Creations for ordering or purchasing goods/services are accurate, up to date and complete; and that the credit or debit card or Pay Pal account you are using is your own and that there are sufficient funds in your account to cover payment of the product(s)/services ordered.
You agree that e-mail can be used as a long-distance means of communication. On receipt of your deposit you are agreeing to the terms and conditions set by Clare Holland Interior Creations. This is stipulated on all your invoices which are either handed to you or e-mailed.
FURTHER DESIGN/PROJECT MANAGEMENT WORK
You agree to contact Clare Holland (clare@clarehollandinteriorcreations.co.uk or 0797 1091727) directly to arrange any further design/project management work that you require. Clare Holland Interior Creations believes in practicing good business ethics for her clients and interior designers, therefore any further client business projects need to be allocated fairly to her freelance interior designers taking into account their current work load and availability which needs to be managed through Clare at Clare Holland Interior Creations Ltd. This also includes any client referrals/recommendations, please pass these onto clare@clarehollandinteriorecreations.co.uk. It is not permitted for the client or their referral/recommendation to contact our freelance interior designers directly to arrange any further design/project management work. Our interior designers are aware of these terms of practice.
ENDING ANY AGREEMENT
Clare Holland Interior Creations does reserve the right to end any agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
- You fail to make payment when due
- You breach our terms and conditions
YOUR RESPONSIBILITIES IF YOU BREAK THESE TERMS AND CONDITIONS
You agree that if you break these Terms and Conditions or if any liabilities are incurred arising out of your use of this website, you’ll be responsible for any costs/ expenses that Clare Holland or our directors, freelancers and suppliers incur as a result of the breach, including reasonable legal fees.
You’ll remain liable if someone else uses your shopping account and/or personal information unless you can prove proof that this use was fraudulent.
PLACING A DESIGN ORDER
When placing an order with Clare Holland Interior Creations, you agree that all information provided is accurate/ complete.
All orders are subject to acceptance also product availability.
All prices listed on Clare Holland Interior Creations website are correct at the time of entering the information. Clare Holland reserves the right to change prices of any product/service at any time.
You must check all the details on your confirmation email are correct and contact us promptly if any details are incorrect.
If your order has not been accepted, you will receive an email explaining why this is the case.
PAYMENT INFORMATION
Please be aware that payment of the design/project management/goods Invoice means an acceptance of these Terms and Conditions in full.
Clare Holland Interior Creations Ltd accepts payments via bank transfer, cheque or cash. .
For the online only service, full payment (non refundable) is required before the designs are commenced. For the personalised service a 50% non refundable deposit is required before commencement of the designs (maximum 7 working days from the invoice issue date). The remaining 50% balance is due on the design presentation day (maximum 7 working days from the invoice issue date). Once payment has been received your interior design package will be placed in the shared drop box folder. For our project management service a 50% non refundable deposit is required before commencement of any project management work (maximum 7 working days from the invoice issue date). The remaining 50% balance is due once the project management work has been completed (maximum 7 working days from the invoice issue date).
INFORMATION IF YOU WISH TO CANCEL A DESIGN/GOODS ORDER
If you have placed an order with Clare Holland Interior Creations but then would like to change/ cancel it, please contact Clare within 3 working days. She will try her best to make any changes but can’t guarantee this, as your design order may already be in progress or even completed.
For the personalised service; once your designs and have been presented to you or anyone acting on your behalf and your satisfaction has been confirmed and the said balance received. Your designs are placed in the shared drop box; therefore our services have been fully fulfilled and no refund will be given if requested.
For the online only service; if you are not fully satisfied with your designs; we will discuss this with you by e-mail or telephone. The designs are produced with your written design brief; if the designer has not followed your design brief, the designs will be altered once to meet your design brief in full. Once the designs are placed in the shared drop box no refund will be given. If you have not provided a design brief; then Clare Holland Interior Creations is under no obligation to alter any designs.
Goods – it is too late to cancel an order for goods if we have already ordered the goods from our suppliers or despatched your goods to you. Unfortunately, as made-to-order goods are made to your requirements, you will not be able to cancel your order once initiated.
ONLINE & PERSONALISED DESIGN SERVICE – TIMESCALES
All online Interior design services will be delivered to you by email within 21 days (per room) of receiving payment. .
For the personalised Interior design service, your Interior design package will be presented to you in person on a date agreed upon between yourself and the interior designer. Any monetary balance which was agreed upon at the initial consultation, will then be payable by yourself. Once your balance has been received, your interior design package will be placed in your shared drop box folder for you to keep.
COPY RIGHTS
The general works, drawings, specifications, and other documents prepared by us in your project are instruments of our service for use solely with respect to this project and we shall be deemed the author of these documents and shall retain all common law, statutory and other reserved rights, including the copyright. You will be allowed to retain copies of our drawings, specifications and other documents for information and reference in connection with your project. It is not permitted to use these documents on other projects or for completion of your project by other designers under any circumstances, without our prior written consent.
MANUFACTURER’S GOODS GUARANTEE
Some goods may come with a manufacturer’s guarantee. We will advise you of any guarantee when the goods are delivered and provide the necessary paperwork. All goods must be inspected for damage upon delivery and the appointed interior designer informed of any issues immediately. The manufacturer is responsible for dealing with any issues in respect of the relevant goods. This guarantee is therefore in addition to your legal rights concerning any goods that are faulty or not as described.
LIABILITY
Clare Holland Interior Creations, does not accept liability (except as shown below) for any errors and/or omissions contained in our website and also reserves the right to change information, prices, specifications and descriptions of any listed products and services without notice. If an error found in the price of the goods/services that you’ve ordered, we’ll tell you promptly. We won’t be under any obligation to fulfil an order for a product/service that was advertised at the incorrect price.
Clare Holland has taken full measures to provide representative images for our services on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we can’t be held responsible for any differences in colour between the image and the true product. The images are intended to illustrate the quality of Clare’s work only.
Clare Holland Interior Creations has taken full measures to prevent Internet fraud and ensure any data collected from you is stored as securely as possible. However, Clare can’t be held liable in the unlikely event of a breach in secure computer servers.
Clare Holland Interior Creations shall not have any liability to you for any delay in the delivery of products/services ordered or any other matters to which the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and other similar events.
Clare Holland Interior Creations gives no warranty that the website will meet your needs or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site /server are free of viruses or represents the full functionality, accuracy, reliability of the website. Clare Holland Interior Creations won’t be responsible to you for any loss of content or material uploaded through the Website.
To the best extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the services/ products. This doesn’t affect your statutory rights as a consumer; neither does it affect your Contract Cancellation Rights.
Clare Holland Interior Creations is an Interior Design and project management service only; which involves the production of the room design’s and where requested the implementation of the said design’s. If applicable, it is the responsibility of the client to ensure, in writing, that they have already obtained the necessary consent or planning permission necessary to enable the project management process to commence successfully. Our interior designers are freelance and solely responsible for any errors which they are responsible for, therefore have valid professional indemnity and public liability insurance.
If we are installing the goods and/or providing services in your property, we ensure to make good any damage to your property caused by us in the course of installation or performance unless previously agreed and also necessary as part of the installation. We are not responsible for any cost of repairing any pre-existing faults or damage to your property that we discover in the course of installation and/or performance by us.
Generally we usually only tend to supply goods and/or services for domestic use. If you require them for any commercial use please advise us immediately. We accept no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity or normal wear and tear. The limit of our liability to you for all and any breaches of our agreement with you shall be limited to the amount you have actually paid us for goods and services in the preceding 12 months.
Clare Holland Interior Creations won’t be liable, in contract, including, without limitation, negligence, pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
- Any economic losses
- Any loss of reputation
- Any indirect losses incurred by that party arising out of or involved with the provisions of any matter under the Terms and Conditions.
PRIVACY POLICY
This Privacy Policy sets out your rights under the new laws.
At Clare Holland Interior Creations we are committed to maintaining your privacy. Our privacy policy statement is shown below. Any changes that are made to this privacy policy will be notified to you by updating this statement here.
INFORMATION WE COLLECT
Our online contact form will ask for your name, email address and which service you require. Your address and telephone number is collected for your consultation. If you have instructed our services a design brief will be completed; collecting information regarding the property in question, lifestyle, preferences and photos taken.
WHAT THIS DATA IS USED FOR
Your data will enable us to fulfil the service you have requested, to notify you about important functionality changes, record keeping and for statistical or survey purposes to improve our website and our services to you. Occasionally we may also send you (by email or post) information about products and services and details of promotions and special offers from Clare Holland Interior Creations. If you do not wish to be contacted for these purposes, you can inform us about your marketing preferences in the following way:
· Send an email to us in writing with “unsubscribe” in the subject heading.
· In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
NFORMATION WE SHARE WITH OTHERS
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, furniture and other products selected for your designs. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Clare Holland Interior Creations.
One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme.
We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation.
We DO NOT provide information to these agencies or any third party for marketing or commercial purposes.
LINKS TO THIRD PARTIES SITES
In an attempt to provide you with increased value, we may from time to time include third party links on this website. These linked sites have separate and independent privacy policies. You can review these policies when you visit those sites. This Privacy Policy Statement concerns clarehollandinteriorcreations.co.uk and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.
SECURITY
We will ensure your information is secure. We have in place suitable physical, electronic and managerial procedures in place to safeguard and secure the information we collect.
SALE OF ASSETS
In the unlikely event that Clare Holland Interior Creations or all of its assets are acquired, customer information will be one of the transferred assets.
DATA BREACHES
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
YOUR RIGHT TO COMPLAINT
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns/
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
WEBSITE TERMS and CONDITIONS
USE OF OUR WEBSITE
By accessing this website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
TRADEMARKS
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner
EXTERNAL LINKS
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
WARRANTIES
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
DISCLAIMER OF LIABILITY
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
FURTHER INFORMATION
We may transfer our rights and obligations under these terms and conditions to another organisation. We will notify you if this happens, this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms and conditions.
Good faith as a principle of law will be employed in the performance of this contract by both you and us. If you have a complaint, you agree to use the provided mechanisms for redress and not to undertake actions such as negative publicity either online or through any other means of coercion.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These terms and conditions are governed by English law. By accepting an agreement with us, you confirm to have read and understood these terms and conditions and additionally acknowledge that these terms and conditions are legally binding and enforceable.